Challenging times at the Premier Inn (Cumberland Lodge) Southampton

premier-inn-southampton

My visit to Southampton was marked by the normal provincial routine of inflated prices, offhand service and disappearing change.  I say nothing of dirt, grease and cracked crockery.

The Premier Inn (Cumberland Lodge) proved to be a remarkable experience, even ignoring the automatic door that opened with deathly slowness as you tried to gain admittance.  Upon arriving, I signed up for a £ 9-50 breakfast and paid with a £ 20 note, for which I got £1-00 back, until I protested.

Then check-out was at midday on the following day.  At ten o’clock I went out to the shops and when I got back…they had taken my stuff away.  Eventually after protestations I was admitted to the linen room and got some of it back.

Surely taking people’s things away without asking is theft?

So when I finally decided to depart shortly before midday I had a sudden urge to go back and check that I hadn’t left anything behind, but the keycard had been deactivated.

When I checked out I was asked how things had been and I said they had been difficult for the reasons above.  The reception staff searched briefly for an Internet address and then said I could find it myself so as to complain, there was nothing they could do for me.

Following our previous experiences, we can only say:  don’t go to Southampton and if you do, don’t stay in a hotel.

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